- Fragmented tools that were difficult to use
- Unclear knowledge of current portfolio condition
- Resource misalignment that led to inconsistent outcomes
- Impaired data and subjective decision making
The client is a major communications company with over 2,000 retail locations distributed across all major U.S. markets. The client was using a myriad of fragmented tools to manage the physical condition of its stores and needed an enterprise-wide integrated solution to track real estate and FM functions. The client wanted a partner that could help establish a consolidated technology platform that was simple, agile, and cost-effective, yet still sophisticated enough to provide powerful analytics. The company partnered with Geospatial Analytics® to leverage its extensive retail track record, solution capabilities, and strong project team credentials.
To address the inconsistencies in store appearance, Geospatial Analytics® helped the client implement a mobile inspection form that created a consistent and objective method of evaluation.
The mobile inspection form was quickly ad easily deployed without the need for significant training or support.
The form was agile, allowing immediate changes as new requirements were identified.
The team deemed that active engagement of store management was critical to the success of the effort. Store management needed the capability to easily open work orders and track status.
The client needed a way to enable store management to provide meaningful, real-time feedback on work quality, which was essential for managing vendor performance.
To address these requirements, Geospatial Analytics® helped the client implement a web-based portal that integrated the client's computerized maintenance system (CMMS).
Geospatial Analytics® supplied a robust set of dashboards that displayed all aspects of the clients' facility management services, including cost, timeliness, and quality. The client was able to distribute the solution to all stakeholders involved in the process-processing comprehensive real-time information.
The client could quickly assess vendor performance and take corrective action, as well, as perform comparative analysis to optimize the associated costs. The total solution was extremely cost-effective and easily met the client's required return on investment (ROI).
The end goal in portfolio and process management is optimization. Capital-intensive assets are distributed to best meet demand, and the organizations responsible for long-range planning and utilization are fully in control.
Outdated business processes are strangling organizational goals of increased productivity and flexibility. Employees struggle to achieve basic awareness of assets, working through disconnected database and functional silos.
A strong process and information foundation creates a platform from which higher value goals can be pursued. Increased operational awareness, better decision-making and shared information lead to a sense of gaining control.