Service Management
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Can you thoroughly and effectively analyze the performance and true costs of your service providers?

Large real estate portfolios typically consist of hundreds of properties that require millions of dollars per year for maintenance services. Facility managers typically use a wide range of service providers in dozens of categories, including HVAC, electrical, handyman, and janitorial services, which creates a high degree of complexity to effectively manage.

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An Integrated Service Provider Management Solution — Geospatial Analytics Service InSite™

The cost, timeliness, and overall performance of these service providers are crucial for efficient operations. In many cases, facility managers at multiple locations use different service providers, without a program-level analysis of the overall performance and effectiveness of the vendors. Service provider selection and management are often based on subjective criteria, rather than objective decision making based on analytics.

Despite advances in facility management technologies, many facility service managers still rely on manual, paper-based processes and spreadsheets to track and compare service provider performance. These processes are inherently inefficient, error-prone, and cumbersome. Legacy systems often present expensive, complex, and inflexible environments that cannot easily compare service performance and cost analysis across a complex portfolio.

At best, these challenges lead to an incomplete understanding of the overall cost and performance of service providers, and at worst, they result in significant costs that could have been avoided. Facility managers need a more efficient and effective solution to manage facility service providers, track service timeliness and performance, and optimize cost versus risk.

The Opportunity

Facilities managers need to conduct actionable analysis of the actual cost, timeliness, quality, and performance of service vendors compared to estimates, contractual commitments, as well as comparisons to their peers. Analysis can uncover hidden opportunities to implement service improvements, avoid costly service risks, and lead to strategies for improving service results while lowering costs.

Accurate, aggregated service provider analysis
Analysis of your complete service provider performance
Cost savings through more granular performance metrics
Improved financial forecasting
Enhanced service provider term negotiations using objective comparative analyses
Improved decision support for optimizing and consolidating service offerings
Aid for better informed, timely service decision making

The Solution

Geospatial Analytics Service InSite™ is a data analytics tool that enables to effectively analyze all your service providers, their effectiveness, and their cost-performance

Enables management personnel to easily analyze and compare service provider data across all your properties
Provides analysis of specific criteria for a wide variety of services and facility requirements
Ensures that service provider analysis is consistent and objective
Facilitates service provider comparisons using an intuitive interface
Integrates easily with existing systems to provide additional information as needed
Adapts easily to your organization’s specific service analysis requirements
Extremely cost-effective and significant value creation

How You Benefit

Using the Geospatial Analytics InSite Platform™:

Provides comprehensive analysis of your service providers’ costs, speed, and quality
Enables powerful analytics to optimize the value of the services your vendors provide
Enables on-demand analysis of all vital information, available to all stakeholders, to optimize service outcome
Provides risk-based evaluations of cost/ performance trade-offs for services
Provides valuable objective analysis to inform service provider negotiation processes
Enhances your service provider network, and drives better overall performance for all services
Intuitive interface allows for all internal stakeholders to access and leverage the information
Low-cost solution is affordable and quickly configured and deployed
The clients of Geospatial Analytics® have over ONE TRILLION DOLLARS in combined real estate asset valuation. Not only do their clients trust them to add value to their business ventures, the satisfaction of the client base is demonstrated by a 98% Customer Retention Rate.

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The end goal in portfolio and process management is optimization. Capital-intensive assets are distributed to best meet demand, and the organizations responsible for long-range planning and utilization are fully in control.

Outdated business processes are strangling organizational goals of increased productivity and flexibility. Employees struggle to achieve basic awareness of assets, working through disconnected database and functional silos.

A strong process and information foundation creates a platform from which higher value goals can be pursued. Increased operational awareness, better decision-making and shared information lead to a sense of gaining control.